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YTL Resorts & Hotels Reservation Guidelines and Terms & Conditions
Terms and Conditions

  • SE is not be liable for any changes, cancellation, or damage suffered by you or for any failure by the YTL Hotels to honor the contract
  • The discounts and perks offered on Seraya Energy’s website are applicable only to Seraya Energy’s current customers and their employees. A customer whose contract is terminated before or during the period of travel will not get to enjoy the privileges.
  • The discounts and perks offered apply to a maximum of two (2) rooms or apartments only on each occasion.
  • Seraya Energy’s customers are required to present their employee pass personally to the reception at the resort or hotel where they will be staying. No proxy check-in is allowed.
  • Seraya Energy and/or the PowerSeraya Group entities will not be liable in any way whatsoever for any arrangement of resort and/or hotel stay for the customer.
  • Seraya Energy and/or the PowerSeraya Group entities will not be liable in any way whatsoever for any injuries, loss or death suffered by the customer, their employee and/or their families who stay at the resort or hotel.
  • Seraya Energy’s customers are to refer and adhere to the respective terms & conditions of their preferred choice of stay.
  • Seraya Energy’s customers are required to comply with the rules & regulations and terms & conditions as may be imposed on guests by the management of the respective resorts and hotels.
  • Seraya Energy acts as a booking agent only in respect of all bookings made through the Seraya Energy website. Seraya Energy undertakes no responsibility for, and are not liable in any way for, any misrepresentation, breach of contract, breach of statutory duty or negligence on the part of the hotel and/or resort accommodation and services provider, whether in contract, tort or otherwise howsoever.
  • All accommodation booking through the Seraya Energy website is subject to availability, to be confirmed by YTL Travel Centre.
  • Although every effort has been made to ensure the accuracy of the information contained online, Seraya Energy does not guarantee the accuracy of, and disclaims liability for any inaccuracies relating to, the accommodation and services offered for sale through the Seraya Energy website.
  • Seraya Energy may modify the content of the Seraya Energy website and/or the terms and conditions herein at any time, and such modification shall be effective immediately upon posting of the modified content on the website and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or terms and conditions.
  • Seraya Energy may suspend access to the website for upgrading and/or maintenance at any time and shall not be liable to you for any downtime.

Guidelines for reservation of resort and /or hotel

  • Reservations shall be submitted only via the online form in Seraya Energy’s website. The applicant should provide his or her company’s name, corporate email address and the corporate account number issued by Seraya Energy. Payment must be made in full at the time of booking.
  • Reservations are to be made at least [14] calendar days in advance of the Check-In date.
  • The Check-in time is 3pm and Check-out time is 11am local time.
  • No further discounts will be given for other facilities and/or food & beverages unless otherwise stated.
  • All charges, less any advance payment, must be settled in full before Check-out.
  • YTL TravelCentre will liaise directly with the applicant within 3 working days upon its receipt of the reservation form.
  • Only forms with complete information will be processed and room(s) reserved.
  • Any cancellation and/or changes requested by the applicant will be subject to administrative fees as stipulated by the management of YTL Resorts & Hotels.
  • Should there be a need for further changes or enquiries, the applicant should liaise directly with YTL TravelCentre at Tel: 603-2783-1000 or Email: travelcentre@ytlhotels.com.my