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The deregulation of the electricity market will encourage and promote competition within the various players in the electricity market and hence, provide competitively priced packages to consumers.
If you are contestable, you can choose to purchase electricity from one of the following methods:
You can obtain information relating to market deregulation from the Energy Market Authority’s (EMA) website.
You may also find out more about the wholesale electricity market operated by Energy Market Company Pte Ltd (EMC) at their website.
You will have previously received an official notification from SP Services if your company is eligible to apply for contestability.
If your average monthly electricity consumption is above 2,000 kWh but did not receive any notification, you may apply for contestability on your own accord. This application process is free of charge.
For your convenience, we will be pleased to assist you with the contestability application. You can call our Contact Centre Hotline at 6363 6688 or click here for assistance. Do also fax your last 3 months electricity bills at 6363 6600 and we will handle the paperwork on your behalf.
Before you sign up with a retailer, it will be good to review your energy bills for the past 6 to 12 months.
As the leading electricity supplier in Singapore’s energy market, Seraya Energy is attuned to the changing needs of our customers and has been working hand in hand with businesses to provide them with a wide range of pricing options and energy solutions – enabling them to choose packages that best meet their needs.
Adopting a transparent approach, customers can be assured of excellent service quality coupled with a suite of services that centre around an efficient electricity supply to our customers.
To receive a competitive quotation from us, all you have to do is fax your electricity bills from the past three months to 6363 6600. Our sales professionals will then contact you and work out a customized energy solution for you.
The following are the payment modes available currently:
Meter data is downloaded daily by MSSL through a telephone line. This ensures the highest level of accuracy in your electricity charges.
You can request for a meter test through SP PowerGrid at 1800 778 8888. Or you can call us at 6363 6688 and we will liaise with SP PowerGrid on your behalf.
An administrative fee of up to $80 will be imposed for each test and this is fully refundable if the meter is tested to be faulty.
This refers to the telephone line subscription arranged by MSSL on your behalf for meter reading purposes. The subscription charges are passed through without mark-up to you on behalf of MSSL.
This charge will not be applicable, if you have provided MSSL with your own telephone line for remote meter reading purposes.
We will require a 13 business day notification period for account closures (ie shut down). You will need to send us an official request on your company’s letterhead. Do provide your premise address and MSSL No. as well as your Licensed Electrical Worker’s (LEW) name and contact number.
We will then contact you regarding the procedure for account closures.
All Seraya Energy customers will be able to access our customer portal, SEnergy. Through this portal, you will be able to view your electricity bills as well as other energy consumption details (eg half-hourly consumption profile) online 24 by 7.
If you have not received your userid or password, please call us and we will gladly re-send this to you.
If you have any queries regarding your account or wish to make any changes/updates to your account, please feel free to call our Contact Centre at 6363 6688 or send us an enquiry.